Privacy Policy

We collect information you provide directly to us, such as when you fill out our contact form, request a quote, or communicate with us by email. This may include your name, email address, company name, and the content of your message. We also automatically collect certain technical information when you visit our website, including your IP address (anonymised), browser type and version, operating system, device type, referring URLs, pages visited, and time spent on each page. This data is collected through Google Analytics to help us understand how our site is used and to improve your experience.

We use the information we collect to: • Respond to your enquiries and provide the services you request • Send project updates, proposals, and invoices • Analyse website traffic and user behaviour to improve our services • Monitor site performance and diagnose technical issues • Comply with legal obligations We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Our website uses cookies and similar tracking technologies to analyse traffic and understand visitor behaviour. Google Analytics (gtag.js): We use Google Analytics 4, which sets cookies such as _ga and _ga_* to distinguish unique users and sessions. IP anonymisation is enabled by default, meaning your full IP address is never stored by Google. Data collected includes page views, session duration, bounce rate, and approximate geographic location. Google may process this data on servers outside your country. For more information, see Google's Privacy Policy at https://policies.google.com/privacy. You can control cookie preferences through your browser settings or opt out of Google Analytics entirely by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). Disabling cookies may affect some functionality of the site.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. • Contact form submissions: retained for up to 2 years • Google Analytics data: retained for 14 months (as configured in our GA4 property) You may request deletion of your personal data at any time by contacting us.

We use the following third-party services to operate our website and business: • Google Analytics (Google LLC) — website analytics and traffic measurement • Nodemailer — server-side email delivery for contact form submissions Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. These service providers are bound by their respective data processing agreements and are not permitted to use your data for their own marketing purposes.

Depending on your location, you may have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data • Object to or restrict our processing of your data • Data portability • Withdraw consent for analytics tracking at any time To exercise any of these rights, please contact us at hello@elevetra.com. We will respond within 30 days.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data transmitted through our website is encrypted via HTTPS/TLS. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: èlevetra hello@elevetra.com New York, NY